Description

A variety of macro-economic and social trends, whether it be the proliferation of digital solutions available to consumers, severe business disruption caused by the COVID-19 pandemic or the newly coined “Great Resignation”, have all resulted in the spotlight shining clearly on the claims world.

The customer experience of filing and pursuing an insurance claim is largely one of delay, confusion, and frustration. Multiple, often time-consuming, points of contact have resulted in a customer journey that appears outdated—acutely so when juxtapositioned against the largely digitised world of near-instantaneous customer satisfaction consumers expect elsewhere.

The question facing senior claims decision-makers in 2022 is how to gain a more comprehensive picture of the strategic challenges they face—whether this is delivering a “seamless” customer experience, retaining and advancing qualified members of staff or utilising a truly “omnichannel” data strategy—and to match the right technological solutions and solutions providers with those challenges.

Essentially, how will you lead your claims department through an effective and efficient digitisation journey that will deliver the results your internal and external customers desperately need?

Claims Innovation USA (July 11–13) will bring together 1,000+ insurers, brokers, managing general agents, insurtech and industry experts to debate the hottest topics claims professionals are facing right now. The agenda has been built around the current industry challenges and includes more than 30 diverse sessions in engaging formats such as in-depth roundtables, keynotes, fireside chats, and lively panel debates.

Hybrid event

Following extensive research with our community, and in light of the ever-changing situation in relation to COVID-19, Intelligent Insurer has developed a ‘best of both worlds’ solution that offers the ‘COVID-proof’ security of a virtual event, but with the added opportunity to meet face-to-face for a day of live networking.

If you’re shielding, operating under a travel ban, or you simply prefer the ease and convenience of virtual events, you can register for our two-day virtual event (July 11-12) to access 15+ hours of content live and on demand, and all from the comfort of your home or office.

If you’re vaccinated, maybe even boosted, and longing for opportunities to meet face-to-face with your peers, you can register for an entire day of live networking and debate at an iconic venue (July 13).