9/11: The Claims Response that Changed the Market 2026

As we mark the 25th anniversary of the events of 11 September 2001, join us for a unique and highly personal conversation with individuals who were directly involved in managing the unprecedented claims response that followed.

Few events have tested the insurance industry on the scale of 9/11. Beyond the profound human tragedy, it presented an extraordinary challenge for insurers, brokers, adjusters and claims professionals tasked with responding in an environment of uncertainty, complexity and intense public scrutiny.

This special event will bring together leading market figures who experienced those events first-hand and played key roles in the response. Drawing on their personal experiences, they will reflect on:

• The immediate aftermath of 9/11 and the challenges faced in New York, London and across the global insurance market.
• How organisations and the wider market mobilised to respond to an event of unprecedented scale.
• The practical realities of investigating, adjusting and resolving claims in a highly uncertain environment.
• The people, processes and partnerships that helped create order from chaos.
• The lasting impact of 9/11 on claims management, catastrophe response, market collaboration and operational resilience.
• How the lessons learned continue to shape the way we prepare for and respond to major events today.

Featured speakers

• David Cameron, Claims Consultant
• Nick Coles, MD claims advocacy – Major & Complex loss, Howden Insurance Brokers
• Mike Gillett, Chief Claims Officer, Liberty International Insurance
• Jonathon Held, Executive Chairman of the Board, J.S. Held
• Rob Powell, Global Chief Claims Officer, Marsh

Moderator

• Janine Powell, Claims Director, Lloyd’s Market Association

The discussion will combine personal reflections with professional insights, offering an opportunity to hear directly from those who were at the centre of one of the most significant claims events in insurance history.

As the market places increasing emphasis on scenario planning, stress testing and operational resilience, the conversation will provide valuable perspective for claims professionals, underwriters and brokers.

Whether you experienced 9/11 first-hand or have only studied its impact, this promises to be a thoughtful, informative and memorable session exploring a defining moment in our market’s history and the lessons that remain relevant 25 years on.

Audience

This event is open to Heads of Claims, Claims Managers and practitioners working across Political Violence and Terrorism and Property classes.

Full LMA members only.

We hope you can join us.

Registration

Due to restricted numbers, if you register and subsequently are unable to attend, please email chloe.rees@lmalloyds.com.