In this ISC Group webinar Louise Day, Director of Operations at International Underwriting Association, will be discussing how attitudes have changed towards working from home over the last five months and the difference between this short term solution and the longer term plans.

Louise Day is Director of Operations at the IUA and has over 30 years’ experience governing and delivering change across the London Market and wider financial services sector. Louise joined the IUA in 2015 to oversee company market involvement in market modernisation and has since been involved in many major initiatives as well as running operations for the IUA. She is a non-executive director of London Insurance Market Operations & Strategic Sourcing (LIMOSS). Louise is also a member of the inclusion@Lloyd’s committee and a dedicated supporter of London Market diversity and inclusion campaigns. Louise has been involved in project delivery throughout her career and has additional experience of managed service delivery. She has worked for London market insurers for 10 years and is passionate about evolving the market.