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The power of listening

20 June 2023

Online
The power of listening

CPD Certified

1 1/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

In this presentation, the second in a professional skills series, Nick Thomas brings together his expertise from the worlds of sales and coaching to help improve awareness of the importance of effective listening, and some key skills and tools to improve performance in multiple different environments.

Description

Nature hath given [us] one tongue but two ears, that we may hear from others twice as much as we speak.’ Despite this sound advice from Epictetus (Greek philosopher), we often merely ‘hear’ and fail to really ‘listen’. Effective listening can profoundly affect our effectiveness – at home, with our colleagues, clients, and prospects.

This session explores:

  • The benefits of ‘really’ listening
  • Listening in the context of sales and client work
  • Listening in the workplace – effective interactions with your teams and colleagues
  • Barriers to listening and how to overcome them
  • Levels of listening
  • Listening skills and tools
  • Matching your listening focus to the context
  • Listening practices

Learning objectives

  • Understanding the power of listening in multiple different work and life contexts
  • To be able to adapt the level of listening and listening focus to different contexts and environments
  • Understanding that effective listening is a ‘learned skill’ that can be developed.

Speaker

  • Nick Thomas, Sales Trainer, Coach and Consultant, Nick Thomas & Associates

Details

Date:
June 20, 2023
Time:
1:00pm - 2:15pm BST
Category:
, ,

Venue

This is an online event

Organiser

The Insurance Institute of London (IIL)
Phone:
+44 20 7600 1343
Email:
Iil.london@cii.co.uk
Website:
https://www.iilondon.co.uk/home/

Other

CPD text
1 1/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.