Message from London Market Forums:

The last few months have been the most unprecedented in living memory, resulting in a major shift in our working environment. We’ve gone from a fairly controlled office based environment for most staff, to 100% remote working. For some firms, the transition has been relatively smooth from a technology perspective but for others there have been other challenges, including the management and oversight of staff.

The last few months have also created challenges for the risk, audit, legal and compliance functions, as the ongoing responsibilities for governance, regulation and reporting continue. The FCA has issued a series of statements in recent weeks and months, along with their expectations of the insurance Market, especially around areas such as treating customers fairly and the need for firms to continue to demonstrate their operational resilience, amongst other things.

During this sessions we’ll discuss and debate:

• How Risk, Legal, Compliance & Audit Departments within Market firms have responded to the sudden change in the working environment
• Understand the key pressure points at the moment and what’s expected over the last few months, especially by the Regulator
• How our technologies have helped us continue operating and where we’ll need to enhance those technologies moving forward to provide the necessary oversight and Regulatory data
• How you expect to change your oversight, reviews and overall operating strategy, in view of the fact that we are likely to move to a permanent hybrid working environment from September onwards