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Non-financial conduct in general insurance – are you doing enough?

4 March 2020

London, United Kingdom

In this Insurance Institute of London (IIL) London Market lecture Branko Bjelobaba will talk about the FCA’s interest in non-financial conduct and focus especially on their recent Dear CEO letter and suggest what is needed and how what the sector can do collectively will be a win/win for all concerned.

The FCA has a deep interest in general insurance for some time now and has made it clear with various policy statements and changes to rules, that what we do is simply not acceptable. Be it differential pricing, unnecessary and low value distribution chains, the handling of vulnerable customers, and now, overall non-financial conduct issues.

Branko has worked tirelessly as a volunteer for the CII (VP 2008-2014) and his local institute (Luton & Herts since 1991) and strongly believes that demonstrating industry engagement is a strong indicator of good conduct. In addition, he has published the BIBA Compliance Manual since 2004 has has a knack in compressing voluminous FCA rules!

By the end of this lecture members would have gained an insight into:

• What the FCA expect in respect of non-financial conduct
• What brokers can do embrace the challenge
• Why cross-sector engagement is a win/win

Roger Flaxman, Chair, Flaxman & Partners


4 March 2020
1:10pm - 1:55pm


The Old Library, Lloyd’s of London
One Lime Street
London EC3M 7HA  United Kingdom
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