The International Claims Insurance Conference is a top-level environment for exchanging business insights on the latest trends in the claims management area, looking at the insurers’ preparedness to cope with the difficult economic environment, the challenges raised by the increasing frequency and severity of weather events, the need to quickly adapt to the public expectations etc.
From the customers’ standpoint, this is the reality check that may build or destroy trust. To pass this test with flying colors, insurers need a strong financial base, good risk management, modern technologies to enable efficiency and fight fraud attempts etc. Also, in order to cope with the fast-evolving trends in the industry, they also need a lot of flexibility and resilient systems.