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Hard Talk: Handling client objections in tough market conditions

31 January 2024

Online
Hard Talk: Handling client objections in tough market conditions

CPD Certified

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

In this IIL interactive and practical webinar, Jeff Heasman provides communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future.

Description

Current market conditions are tough! Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can negatively impact the relationship with clients, not only now but in the future.

Learning objectives

  • Identify key communication skills for messages about current market conditions
  • Understand how and why clients react to certain messages that they hear/read
  • Implement a strategy to communicate in a way that reassures clients and keeps them onboard.

Speaker

  • Jeff Heasman MABP, LL.B (Hons), LL.M, Founder & CEO, Insurance Upskill

Details

Date:
31 January 2024
Time:
12:00pm - 1:00pm GMT
Category:
, ,

Venue

This is an online event

Organiser

The Insurance Institute of London (IIL)
Phone:
+44 20 7600 1343
Email:
Iil.london@cii.co.uk
Website:
https://www.iilondon.co.uk/home/

Other

CPD text
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.