A panel of leading insurance experts led by Sheila Cameron (CEO, LMA) will look at how products and policy language can be simplified to benefit customers and reduce the risk of an expectation gap between insurers and customers.

Description

Sheila Cameron, CEO of the LMA will lead this session looking at how products and policy language can be simplified to benefit customers and reduce the risk of an expectation gap between insurers and customers.

She’ll be joined by Julia Graham, Deputy CEO and Technical Director of Airmic; Tim Johnson, Partner at Browne Jacobson and Matt Brewis, Director of Insurance and Conduct at the FCA.

We’ll cover why an expectation gap can arise, and how solutions like parametrics and outcome-based contracts can reduce complexity, as well as how these solutions may change the way policies are designed and how claims are paid.

As with each of these sessions, you’ll come away with both technical understanding and practical takeaways to help you as a business or insurance professional.