The annual Claims and Fraud Summit by the Insurance Post will be taking place this year virtually on 18-19 November 2020 – be sure to join and take advantage of the online networking platform, livestreamed agenda sessions and explore a wealth of content.

Coronavirus, lockdown and the new “socially distanced” normal in our professional and personal lives have caused previously unknown disruption, piling pressure onto insurance claims and fraud operations to ensure that customers and clients are supported through these turbulent times, claims are paid to those in need of support and fraudsters are deterred and bought to justice.

The 2020 agenda will look at how the Covid-19 pandemic has forced insurers to reimagine their customer claims journey, where the blind spots were in the operations, enhanced vigilance to adapting fraud and the increase in digitalisation across both claims and fraud operations.

The Insurance Post will also be looking at the impact of climate change on the future claims journey, how will AI and machine learning be able to take fraud detection to the next level, what is the latest in the ongoing Whiplash Reform rollout and what it requires to build a business-wide culture of anti-fraud awareness.