Every year, 30% of customers change their insurance provider, and over 70% said that the reason is customer experience, not price. Moreover, the cost of acquiring customers is 4X that of retaining existing ones, putting a clear focus on retention for insurers who care about their balance sheets. So what do customers want from claims?
The formula for a great customer experience is no secret: simplicity, convenience, and speed are at the top of every list. Yet for many insurers, adapting to this new normal requires significant, tech-driven change. But where do you start?
Join the speakers panel as we explore the strategies and technologies that leading insurers are leveraging to transform claims, redefine the customer experience, and improve retention.