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X-ORIGINAL-URL:https://www.limestreetguide.com
X-WR-CALDESC:Events for The Lime Street Guide
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DTSTART:20210314T070000
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DTSTART;TZID=America/New_York:20210415T110000
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DTSTAMP:20260501T050229
CREATED:20210408T220552Z
LAST-MODIFIED:20210408T220622Z
UID:58223-1618484400-1618488000@www.limestreetguide.com
SUMMARY:Webinar: Build a Competitive Claims CX - The Key to Customer Retention in the Digital Era
DESCRIPTION:Description\nEvery year\, 30% of customers change their insurance provider\, and over 70% said that the reason is customer experience\, not price. Moreover\, the cost of acquiring customers is 4X that of retaining existing ones\, putting a clear focus on retention for insurers who care about their balance sheets. So what do customers want from claims? \nThe formula for a great customer experience is no secret: simplicity\, convenience\, and speed are at the top of every list. Yet for many insurers\, adapting to this new normal requires significant\, tech-driven change. But where do you start? \nJoin the speakers panel as we explore the strategies and technologies that leading insurers are leveraging to transform claims\, redefine the customer experience\, and improve retention. \nSpeakers\n\nLaurie Pierman\, Vice President Claim Operations\, Amerisure\nDon Jones\, Head of Claims US Insurance Operations\, MassMutual\nAndrew Grohman\, VP and Customer Success Leader for US Insurance and Financial Services\, IBM\n\n \nJoin to explore\n\nDigital claims first: Learn how to increase customer retention in an omnichannel world and become a market leader\nClaims CX strategy: Align your claims tech transformation strategy with your customer experience objectives to soothe customer pain points\nBottom line benefits: Leverage digital capabilities to catch fraud faster and sooner\, and dramatically reduce cycle times for major efficiency gains\n\n		\n\n							\n					Share this event with your colleagues:\n				 \n			\n			\n\n								\n		\n\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Facebook\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Twitter\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																LinkedIn\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Email\n									\n						\n\n											\n					\n									\n			\n					\n		\n			\n		\n		Visit Event Website
URL:https://www.limestreetguide.com/event/build-a-competitive-claims-cx/
LOCATION:Online
CATEGORIES:Online,Education & Training
ATTACH;FMTTYPE=image/png:https://www.limestreetguide.com/wp-content/uploads/2020/06/Reuters-events-e1593470026379.png
ORGANIZER;CN="Reuters%20Events":MAILTO:info@insurancenexus.com
GEO:51.533166;-0.130418
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