Webinar: The rise of the AI colleague – What agentic systems mean for the P&C insurance industry 2026

Agentic AI is beginning to influence how the property/casualty insurance industry manages core functions, from claims triage and underwriting analysis to client interactions. These systems can take on defined tasks independently while learning from human guidance. The technology raises new questions around governance, accountability and transparency as the insurance industry looks for ways to capture efficiency and insight without losing control of decision-making.

Join Insurance Insider, in partnership with OIP, for a free webinar at 10:30 ET/15:30 BST on 28 May. Senior executives and technology leaders will examine where agentic AI fits across the property/casualty value chain, the benefits companies are seeing from early experiments and what challenges remain as AI evolves from a support tool into an operational collaborator.

Discussion questions

• Strategic lens: How should industry leaders define success with agentic AI: through cost efficiency, operational speed or the creation of new value?
• Operational readiness: Which processes are most ready for semi-autonomous AI: claims triage, underwriting or distribution, and why?
• Oversight and control: Where should insurers draw the line between automation and autonomy, and what mechanisms ensure effective human oversight?
• Human + machine judgment: How can AI agents strengthen (rather than replace) the human expertise that underpins underwriting and risk selection?
• Governance and accountability: What new governance frameworks are needed when AI systems act or make recommendations on behalf of an insurer?
• Market evolution: How might agentic AI reshape traditional relationships among carriers, MGAs and brokers across the value chain?

Confirmed speakers

• Mladen Subasic, Chief Product Officer, Bound AI
• Will Hyams, Head of AI, Howden
• Kathleen Ziegler, COO for the Americas, AXA XL
• David Hurst, Chief Technology Innovation Officer, CRC
• Moderator: Meg Green, Senior Editor, Insurance Insider