In this Insurance Institute of London (IIL) webinar, Jeff Heasman will talk about disagreements. He will explain how to change the way you view disagreements to better enable you to ensure a positive and productive outcome whenever they arise.

Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business. A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session will teach you how to recognise the ‘spark’ that leads to a disagreement and then how to manage the interaction towards a positive outcome.

By the end of this webinar members would have gained an insight into:

• Why and how disagreements arise
• The key skills that can be learnt to successfully manage disagreements
• Strategies to turn disagreements into positive outcomes for all involved