The 2021 Claims Experience: From Customer-Driven Innovation to Carrier-Led Transformation.

Description

2021 will be the year our industry breaks away from its reputation as ‘slow and steady’ as digital adoption continues to gather pace. But with rapid transformation, comes huge responsibility; chiefly the need to rise above customer expectations of the claims process.

Join Reuters panel of experts as they explore how insurance carriers can step up their transformation efforts to compete whilst continuing to navigate the challenges unique to the industry.

Main discussion points

• The Hyper-Personal Experience – Discover how leveraging technology strategically can allow you to create an experience that feels unique for each customer, all without losing the vital emotional connection
• Made by Insurers for Insurers – Build to suit the needs your other biggest consumer group, your workforce, to optimize their capabilities and maximize the time spent on the most urgent tasks
• Keep Claims Simple – The simplest solution is often the correct one, and by leveraging quick win technologies like digital payments, you can see rapid ROI in profitability and customer satisfaction