Description

Implement a Holistic Customer-Centric Approach to Innovation Across the Insurance Value Chain

It’s a well-accepted truth that innovation must be driven by the customer. With customer acquisition being as costly as it is, investment in their loyalty will be a key differentiator for success in today’s ultra-competitive insurance market.

However, whilst claims management has received its fair share of attention as the moment of truth for insurers, true customer centricity cannot be achieved without looking across the customer journey. From actuarial and underwriting, marketing, and sales, right through to claims handling and customer loyalty, a unified, strategic approach is key to creating the 21st Century customer-first insurance provider.

• Move from a single stream of information to meaningful insight: Harness the power of real time data and break down internal silos to flow insight from underwriting to claims for innovation across the entire customer journey
• Maximise the impact of new technologies for your customer: With new, exciting opportunities arising from AI, IoT, and wearables, ensure systems and procedures are in place for maximum insight and added value to the customer
• Meet customers where they are with omnichannel engagement: Employ a comprehensive omnichannel approach to meet customers at the right time, at the right place – wherever they may be on the customer journey

Speakers

• Giuseppe Di Riso, Key Account Manager – Director, Global Division, Swiss Re
• Michal Hucal, Head Of Customers & Data, NN International
• Alena Tsishchanka, Insurance Lead Emea, SAS
• Melanie Kill, Transformation Director, AXA Insurance
• Dylan Bourguignon, CEO, SO-SURE
• Chris Frankland, Founder, InsurTech360.com