As a consumer, making an insurance claim is, more often than not, done in a high stress and upsetting time whether that be after a car accident or vital healthcare. Therefore, as insurance providers it is paramount that the experience is as easy and customer friendly as possible.

Shefali Sonpar will be joining this webinar by the ISC Group to discuss how you can leverage digital solutions to humanise the experience and ensure that you are focusing on customers whilst also discussing how and why certain solutions succeed and the importance of providers understanding their digital solutions.

Shefali is a recognized digital transformation expert helping insurers innovate and move up on the digital maturity curve. She started her career two decades ago as an underwriter. Given her natural flair for technology she took up roles involving data and digital programs. She has been a key player in establishing green field operations for insurers offshoring / global expansion strategy. Shefali has successfully led large scale digital transformation initiatives while based in US & Europe before relocating back to India. Shefali is known for pushing innovation boundaries to improve customer experience and deliver enhanced business outcomes. At a personal level she harbors a deep interest in nurturing talent and has received recognition for her efforts towards inclusion and diversity.