Join Brooks Tingle (President and CEO, John Hancock Insurance), Mary Bahna-Nolan, SVP (Head of Product Innovation and Strategy, Pacific Life), Christian Mitchell (EVP and Chief Customer Officer, Northwestern Mutual) and Mark Crow (Insurance Industry Executive, Microsoft) as they talk through strategies on how to:

• Engage with the technologies needed to achieve true customer centricity: Go beyond industry buzzwords and access the case studies that will show you how to cut through the noise and utilize emerging tech to achieve uncapped profitability

• Access, analyze and act upon the masses of data at your fingertips: Predict the products of the future and be first to market with offerings that will grant you access to previously hard-to-reach customer groups

• Leverage customer communications to transform your approach throughout the entire policy: From on-boarding to claims to renewal, discover how the industry’s forerunners front runners build a relationship of loyalty, communication, and trust