The COVID-19 pandemic has resulted in challenges in the claims handling space; teams are remote working, new types of claims are emerging from Claims Management Companies and customers are becoming more critical of the insurance industry and products they purchase.

In this webinar Gallagher Bassett discuss the claims handling strategies adapted during this time and consider how MGAs can best protect themselves and their customers.

By the end of the session delegates will:

1. Understand the implication of the current pandemic on claims costs across the industry
2. Be aware of the new types of claims that are expected over the horizon
3. Understand why customer centricity is key for MGAs and how brand confidence can be protected through the claims handling process
4. Have learnt about beneficial claims management strategies.