In this IIL inclusion and diversity webinar, Johnny Timpson and Nicola Maguire will highlight the regulatory and Government policy drivers that require us to act in the consumers best interest and consider signposting where appropriate. In addition, they will discuss the new National Disability strategy.

Description

The FCA final Vulnerable Customer Guidance together with IDD, Mifid2 and SMCR individually and collectively require insurance colleagues to act in their customers best interests with this requiring firms and colleagues to consider signposting to specialist advisers where required. This webinar touches on this and introduces colleagues to BIBA’s not for profit, Find Insurance Signposting Service.

Gain an insight into

• The need to work in the client’s best interest
• The BIBA Find Insurance Service and how to access it for customer benefit, particularly when clients are vulnerable or potentially so

Speakers

• Nicola Maguire FCMI, Head of Commercial, BIBA – British Insurance Brokers’ Association
• Johnny Timpson, Cabinet Office Disability & Access Ambassador for the Insurance Industry & Profession