The Digital Transformation in Insurance conference is returning for a second time in London due to its massive success last year. The event aims to deliver actionable content about the whole end-to-end insurance process. For the first time ever, the event is being run as a stream event, holding two conferences at the same time, all under one roof. Focusing on both Front-Office – customer-facing angle and the often forgotten Back-Office – operational angle, this strategic event is not about the nuts and bolts of technology, rather it’s about how to use digital tools to grow your customer base and improve those internal processes to ultimately grow your business.

With a room full of hundreds of insurers, brokers and aggregators, delegates are guaranteed to leave the event knowing how to achieve digital excellence now and in future, and thrive above non-traditional, digital savvy competition currently threatening the industry.

This allows the exploration of challenges and emerging opportunities to both deliver operational efficiency but also exceed customers’ digital expectations. Participants in the 2016 programme included: Zurich insurance, AIG, RSA, Ageas, RAC, LV and many more and with efficiency and digitisation at the forefront of the insurance sector, the need to share experiences, scalable success stories and new ways of working has never been greater.