In this presentation, the first in a negotiation skills series, Jeff Heasman highlights that to be successful in negotiations, you must understand the role psychology plays.

Description

Jeff Heasman is a recognised expert in negotiations and is a graduate of the Yale School of
Management Executive Education programme in negotiation strategies. Using techniques learnt over many years and putting these into the context of insurance and financial services, Jeff will show you how psychology impacts the negotiation from preparation to closing a deal or walking away.

Learning objectives

• Identify how psychology plays a role in the negotiations process
• Recognise the ways in which emotions impact people’s bodies, thinking and behaviours during negotiations
• Implement a strategy to take account of psychological factors when preparing for and engaging in negotiations

Speaker

• Jeff Heasman, Founder & CEO, Insurance Upskill