In this IIL interactive and practical webinar, Melissa Kidd provides some strategies and skills, tools, and techniques to ensure that feedback is given and received in a way that gets the message across while maintaining the relationship.

Description

Many managers find delivering feedback one of the hardest areas of their job. They know that if it’s delivered poorly, it can be demotivating. If it’s withheld, progress can slow, frustrations can rise and relationships can break down. And yet when delivered well, it can strengthen relationships and increase productivity and performance.

This session provides some tips and techniques for taking feedback well so that conversations become less emotionally charged and are more likely to result in the intended action or change.

Learning objectives

• Prepare effectively for delivering feedback
• Recognise the two ingredients needed to create psychological safety so that the message can be heard in the right way
• Use a range of frameworks to structure the message
• Address or uncover resistance to the feedback
• Identify 6 tips for taking feedback well

Speakers

• Melissa Kidd, Director, Motem Ltd