Focus on the Future – Building Skills Claims Conference 2026

In collaboration with the IUA and LIIBA, the LMA is excited to invite early talent claims professionals to Focus on the Future: Building Skills Claims Conference.

The event will bring together early talent claims professionals from across the London market for a day of:

• thought leadership and insight from senior market figures
• practical workshops focused on skills that can be applied day-to-day
• structured networking opportunities
• an introduction to the work of the LMA, LIIBA and IUA.

Agenda

09.00: Registration and breakfast networking
10.00: Opening remarks
10.15: The future of claims in the London market

• Steven Crabtree, QBE (keynote)
• Shanaz Ferreira-Cooper, Howden
• Kirsty Coates, Carbon Underwriting
• Amy Eaves, The Fidelis Partnership

11.30: Break

11.45: Interactive roundtable discussions: How the market can improve the profile of claims

• Facilitated by senior market mentors

12.30: Networking lunch

13.45: Skills for the future: how to keep developing

• Soft skills: Samantha Lydon, Empower Development
• Technical skills: Helen Rees, HHE Consulting

15.00: Break

15.15: Networking for success

• Samantha Lydon, Empower Development

16.15: Close and networking drinks

We’d be grateful if you could share this opportunity with colleagues, particularly those at the beginning of their claims careers who would benefit from the programme and the opportunity to build their network across the market.

Audience

This event is open to those in the early stages of their claims careers, typically up to 5 years’ experience.

Register for the event here