Description

During this period of change customers are looking for faster, simpler, digitally focused experiences from their insurance providers. Customer experience is more important than ever as is a smoother internal process.

Are you ready to keep up with companies who are continuously streamlining their claims processes and seeing the rewards of better customer experience?

Learning outcomes

• Being Ahead of the Customer Need: from FNOL to claims settlement, ensure you’re on the right track to leverage the best strategies and technology to get you ahead of what your customers expect

• Going Beyond AI: find the sweet spot in automation by using human intelligence where it is needed most and providing customers most in need with a high-quality service whilst retaining empathy

• From Low Touch to No Touch: on the road to fully automated claims introduce the right technology now so as the capability of tech improves so will your ability to handle more complex claims