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Claims Management 2020 – Managing the claims experience (ONLINE)

2 December - 3 December 2020

Online
Claims Management 2020 – Managing the claims experience

This Commercial Risk virtual conference held over two days will provide a highly interactive format of keynote presentations, panel sessions and education themed workshops providing thought provoking discussions involving risk managers, insurers, brokers and claims advisors.

The COVID-19 pandemic crisis has shown once again why claims are at the heart of the risk and insurance sector.

During these times of enormous pressure, the willingness and ability of insurers to show a responsible approach to the management of claims and renewals could avoid the threat of long-term damage to trust, reputation and loss of customers.

The delivery of a superior claims service becomes a real differentiator at a time when the risk manager is under extreme pressure to deliver the goods for the company they work for.

Moreover, it is predicted by many experts that the deluge of pandemic-related claims combined with investment losses will accelerate the recent hardening in the commercial and corporate insurance market and lead to capacity shortages for some time.

Risk and insurance managers are rightly concerned about their ability to complete their programmes and find the right coverage in this increasingly tough marketplace and alternative risk transfer solutions may be sought.

But, as underlined by the pandemic crisis, while the risk manager may be struggling to control costs and prove to their CFO that the extra budget required is justified, arguably, the most important role they perform is to ensure that the coverage they secure for their company actually responds when called upon and in the manner intended.

The risk manager may receive short-term credit for managing to control costs in this toughening market from colleagues and bosses, but, if the coverage secured does not respond when called upon and major claims are not paid then that popularity will be very short-lived.

Moreover, given the increasingly complex nature of the corporate risk landscape as the economy shifts from tangible to intangible, local to global and the legal, regulatory and fiscal environment evolves, it has become more important than ever for the risk manager to work closely with their insurer, broker and other key advisers such as claims specialists to ensure that they have the best possible coverage in place that will respond when called upon.

This virtual conference held over two days will provide a highly interactive format of keynote presentations, panel sessions and education themed workshops providing thought provoking discussions involving risk managers, insurers, brokers and claims advisors.

Details

Start:
2 December 2020
End:
3 December 2020
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This is an online event

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