The ability to make a claim on an insurance policy is the promise made by insurers when they sell their product, irrespective of the class of business and whether the product is insurance or reinsurance. The service provided at the point of a claim is what the client remembers, and whilst keeping customers at the centre of the business is important, paying every claim is not an obvious path to business success.

This programme will provide delegates with a greater understanding of how the claims team forms part of the overall business, as well as providing guidance on technical claims handling at an individual claim level.

Over eight half-day modules, delegates will discuss both the bigger picture concepts of how and where claims fit into the wider organisation, as well as considering matters that impact on day-to-day claims handling such as expert management, reserving, strategic claims handling and managing others’ expectations.

Programme details

Date: 01 October – 21 November 2019
Programme: Eight half-day modules
Location: LMA Presentation Room, Gallery 4, Lloyd’s, London EC3M 7DQ
Fee: £1,500 + VAT