Be at the World’s Leading Customer Experience Conference for the INSURANCE INDUSTRY!
As consumers become more “insurance conscious.”in a post-pandemic world, the key question at the top of any Insurance CX leader’s mind would be how to engage and reassure clients in this rapid evolving and fear-stricken post endemic environment? Customer experience is becoming the defining differentiator in the insurance industry, with consumers become technologically rich in knowledge.
Key Themes at the 2021 CX Insurance Summit!
- Redefining the Customer Experience to facilitate higher customer engagements
- Designing customer-centric touch management strategy to achieve omnichannel sales processes for customer convenience,
- Developing actionable insights from customer data to deliver highly scalable and personalised customer experience
- Providing Value-added services beyond non-insurance products and services as a defining factor against competitors