Webinar: AI and Complex Claims – Clearing a Path to Clarity 2026

Specialty commercial insurers face some of the most complex claims in the industry, and claims adjusters are increasingly taxed with navigating high-severity losses against a backdrop of rising inflation and emerging risks. The smartest companies are turning to AI to support those adjusters, streamlining the claims process to improve outcomes for both insureds and the insurer.

Join Insurance Insider, in partnership with Docosoft, for a live 60-minute webinar at 10:30 ET/15:30 BT on 21 January 2026, to dive deep into the revolutionary role of artificial intelligence across specialty and complex insurance such as marine, aviation, energy, cyber and political risk claims. Unpack how cutting-edge AI can transform claims workflows, from case assignment to settlement, driving efficiency and accuracy, elevating professional expertise and creating real-time feedback for underwriters.

Discussion questions

• State of the industry: How are specialty commercial insurers managing claims today?
• How many are actively using AI?
• How do you balance human expertise with automation?
• What strategic challenges must leaders overcome to achieve organisation-wide adoption of AI?
• In what ways does AI-enabled feedback reshape risk selection and underwriting in specialty lines?
• How do AI-driven claims platforms enable future operational agility and competitive advantage for complex insurance organisations?
• Which KPIs and efficiency gains should chief claims officers prioritise to realise value quickly from AI investments?
• What are the potential pitfalls in adopting AI strategies in claims?

Speakers

• Ian Gibbard, Head of London Marker, DOCOsoft
• Bethan Hills, Head of Claims Operations, AXA XL
• Moderator: Meg Green, Senior Editor, Insurance Insider