The Claims Network: London 2025

Claim leaders today are operating in a world defined by volatility, complexity, and constant change. From inflation and supply chain breakdowns to shifting geopolitical dynamics, cyber threats, and evolving customer expectations, the demands on claims functions have never been greater.

As new risks emerge and regulatory pressures intensify, traditional models are no longer enough. There is a clear imperative for transformation — claims must become faster, smarter, more resilient, and more connected. That means embracing AI and automation thoughtfully, breaking down silos between functions, and building agile, insight-driven teams ready to adapt at speed.

The Claims Network: London on November 18, 2025, is the UK’s leading closed-door gathering for senior claims professionals from carriers, MGAs, and brokers. This is your opportunity to explore what true transformation looks like — from rethinking workflows and technologies to elevating the role of data, collaboration, and client experience.

Despite the crowded insurance calendar, this is the only event designed specifically to bring claims leaders together for one day of high-level networking, strategic insight, and actionable takeaways.

Tickets are limited and by invitation only. This event sold out last year—secure your pass today to avoid missing out.

Key themes for 2025 include

• Stay ahead of emerging risks: Adapt to rising threats like cyber, geopolitical shifts, sanctions, and marine volatility with agile, responsive claims strategies
• Build data-driven teams: Equip claims professionals with strong analytical skills and digital fluency to make faster, smarter decisions
• Use AI with intent: Apply AI to streamline claims while preserving human oversight and managing privacy, security, and adoption challenges
• Elevate customer experience: Use automation and insights to personalise service, speed up resolutions, and meet growing client expectations
• Stay ahead of regulation: Respond proactively to evolving rules around ESG, data privacy, AI, and third-party litigation funding
• Future-proof your workforce: Upskill existing teams and build a multigenerational talent pipeline ready for a digital-first claims future
• Unlock claims data value: Leverage data to drive innovation in fraud detection, underwriting, and product development
• Strengthen collaboration: Align underwriting, broking, and claims to improve communication, decision-making, and client outcomes