Speeding up validation to separate the fraudsters from the genuine claimants

Insurance Post and Hyland have teamed up for an exclusive webinar live webinar in which an expert panel will discuss how insurers can speed up claims validation in order to separate fraudsters from genuine claimants.

As the insurance fraud battleground continues to evolve, some fraudsters are getting smarter at using modern technologies to embellish their false insurance claims, whilst more opportunistic policyholders are being driven to seek illicit gains as the cost-of-living crunch means money is tighter than ever.

But no matter what type of fraudster an insurance company faces, the request for more evidence to support a claim is a given these days. Whether it is video, photographic or other digital means, there is an expectation that the claimant will need to support their submission with more than just written words.

As insurers strive to gather more information from separate channels to combat fraud, how can they ensure that claims validation processes are fit-for-purpose and that the claims journey for policyholders seeking genuine compensation is as seamless and timely as possible?

 The questions panel plan to address

• What structured and unstructured data are insurers using to combat fraud, and how do they manage the interaction between the two?
• How has the use of photographic and video evidence changed in the efforts of insurers to beat fraudsters?
• Where do insurers see the biggest pain points when collecting and evaluating claims data to determine fraud and how do they manage them?
• How are insurers looking to speed up the validation of claims to improve the journey for policyholders seeking genuine compensation?
• What new and devious ways are insurers seeing from fraudsters looking to use data to their own benefit?
• Where do insurers see the battle against fraud going next, and what solutions are they exploring to nip this in the bud?