Those that work in insurance have long known it has reputation issues. Externally, it is also viewed with distrust by consumers who see insurance as a grudge purchase, and one they might not have the utmost faith in.

However, the sector is fighting back in terms of major initiatives like Dive In – to make its workforce more representative – and in adopting insurtech technologies to improve transparency.

But with increased scrutiny from the authorities, time is ticking for the sector to get its house in order or face mandated regulatory intervention.

Join the Insurance Post editorial team as they scrutinize and dissect how things have been done in the past; and discuss how to improve them in the future, and tackle subjects like dual pricing and diversity head on; not stick our heads in the sand and hope they go away.