In this IIL financial services webinar, Rebecca Aston provides an up to date overview of the state of ethics and trust in financial services, with a particular emphasis on the ethical dilemmas faced by leaders, and how we can learn from them.

Description

Leaders ‘set the tone from the top’ and provide the blueprint as to how employees are expected to conduct themselves, solve problems, interact with others, and represent the organisation.

Although we all face ethical dilemmas, leaders face some unique challenges. The dilemmas they face are often more complex and carry more risk. In addition to resolving these issues to everyone’s satisfaction, they are expected to communicate what happened and any lessons learned to lead the way on what others should do if faced with a similar circumstance. They hold more accountability and are sometimes responsible for the actions of others as well as their own.

Learning objectives

• Know the latest state of public trust in financial services
• Understand the features of dilemmas faced by leaders
• Learn from leadership dilemmas, and how you can solve them

Speaker

• Rebecca Aston, Professional Standards Manager, Chartered Insurance Institute (CII)