This market briefing will highlight key areas of digital exchange, including the development of claims data and how this can assist in improving customer service.

Description

Core Data Record (CDR) has been designed to enable standardised, quality data to flow through the Lloyd’s market, thus significantly aiming to improve operations, reduce cost and effort of conducting business and delivering an improved customer service. The development of the Core Data Record, based on ACORD Standards, will ensure that market participants are able to leverage their existing systems to provide data in a consistent and coherent way.

At this market briefing, guest speakers will highlight key areas including:

• Enabling efficient digital data exchange across the global insurance ecosystem to provide deeper insights
• How moving towards the development of claims data standards in a post ECF world can drive positive transformation
• The use of the available claims data and technologies to improve customer service

Our guest speakers will also discuss the possible impact of CDR and inconsistent data standards will have on the London market carriers and how can they realise its potential benefits. In addition, our speakers will highlight potential solutions that will be beneficial to achieve agreement on common data fields, working with providers such as ACORD.

Speakers

• Paul Jones, Head of Business Innovation, DOCOsoft
• Zoe Woods, Claims Improvement Manager, Lloyd’s of London