It has been more than 10 years since the banking crisis and the start of the recession. This new half day IIL seminar for CII members who work for FCA regulated firms will ask ‘What did we learn?’

Has company culture changed enough to alter behaviour? Has our profession regained public trust? Is differential pricing for new customers ever justifiable? Will new moves to ‘name and shame’ poor value products boost public confidence or enhance distrust? Is ‘whistleblowing’ working? Are you ready for SMCR? How will the conduct rules impact your staff? Policing the business – hear from someone who has just spent 16 years at the FCA in charge of 5,000 GI firms and a lawyer who specialises in defending prosecutions by bodies such as the FCA.

By the end of this event delegate will have gained an insight into:

• Current topics of concern to the FCA – culture, pricing, customers’ best interests, value measures and due diligence
• Current enforcement issues
• The New Senior Managers regime, Certification requirements and Conduct Rules that will apply to all relevant staff