Camelot Connect – Rewriting the Rules: Driving Human-Centred Change with AI in Insurance

Join Us for Camelot Connect at Hiscox Offices. An Evening of Insight, Innovation, and Connection.

Meet our Panelists:

• Suzanne Wells – COO, The Fidelis Partnership
• David McMillan – CEO, esure
• Mandy Hunt – Managing Director, Shape Underwriting
• Emma Davies – Head of Operational Strategy, Excellence & Change, QBE

The insurance industry is undergoing profound change. While AI dominates headlines, the real story lies in how change is navigated… by people, within complex organisations, in a highly regulated sector.“Rewriting the Rules” will explore what it takes to drive sustainable, human-centred transformation in insurance, with AI as a critical (but not exclusive) enabler.

Why This Matters

• AI regulation is coming: The UK is taking a principles-based approach, but insurers must act proactively.
• Resistance to change is rising: Adoption is stalling due to fear, fatigue, and unclear business cases.
• Customers and staff expect more: Experience and operational efficiency must evolve in tandem.
• Transformation needs structure: Pilots for change are great. Systemic strategies for change are better.
• Who Should Join?
• Insurance Change Leaders: CIOs, COOs, Heads of Transformation, Change, Innovation
• Underwriting & Claims Leaders: Seeking clarity on AI’s operational role
• Independent Consultants: Staying ahead as AI reshapes clients’ businesses
• Service Providers: Bringing solutions that enhance human capability 

Join us to hear from top insurance leaders sharing their real-world insights with food, drinks, and conversation to expand your professional network at the impressive Hiscox offices.