Our world has changed and we have changed. New business models are everywhere, technology has swept away traditional work boundaries. Skills are in hyper-demand, and values such as purpose, equality, and inclusion have risen on the management agenda. In our digital world, we want fast, intuitive and streamlined digital experiences to enable us to live safer and healthier lives.
Businesses must be ready for a disorderly shakeout during a volatile recovery period. And they will need to strengthen and constantly review their risk mitigation strategies to improve their resilience to future shocks.
Technology opens up new opportunities to close existing and potential protection gaps, which may widen due to lack of relevance, affordability and trust in an increasingly complex and fast moving context.
Data powered by Artificial Intelligence, used by data savvy professionals and the increasing digitisation of insurance will play a role in seizing opportunities and providing new digital insurance solutions.