BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//The Lime Street Guide - ECPv5.2.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:The Lime Street Guide
X-ORIGINAL-URL:https://www.limestreetguide.com
X-WR-CALDESC:Events for The Lime Street Guide
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20200329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20201025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200428
DTEND;VALUE=DATE:20200429
DTSTAMP:20260502T093303
CREATED:20200510T191038Z
LAST-MODIFIED:20200510T191038Z
UID:56238-1588032000-1588118399@www.limestreetguide.com
SUMMARY:Webinar: What to say and how to say it: communicating with customers in difficult & uncertain times
DESCRIPTION:In this Insurance Institute of London (IIL) webinar\, Jeff Heasman provided a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety\, provide clarity and keep the customer onboard. \nThe spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. \nBy the end of this webinar members would have gained an insight into: \n • Understanding how to communicate with customers at times of difficulty and uncertainty\n • Identifying the language and communication methods most suitable for your customers\n • Implementing a strategy to communicate in a way that provides clarity and reassurance to customers in a way that keeps them on board \n		\n\n							\n					Share this event with your colleagues:\n				 \n			\n			\n\n								\n		\n\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Facebook\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Twitter\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																LinkedIn\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Email\n									\n						\n\n											\n					\n									\n			\n					\n		\n			\n		\n		Visit Event Website
URL:https://www.limestreetguide.com/event/webinar-what-to-say-and-how-to-say-it-communicating-with-customers-in-difficult-uncertain-times/
LOCATION:Online
CATEGORIES:Online
ATTACH;FMTTYPE=image/png:https://www.limestreetguide.com/wp-content/uploads/2017/09/logo-the-insurance-institute-of-london-e1539464378247.png
GEO:51.533166;-0.130418
END:VEVENT
END:VCALENDAR