BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//The Lime Street Guide - ECPv5.2.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:The Lime Street Guide
X-ORIGINAL-URL:https://www.limestreetguide.com
X-WR-CALDESC:Events for The Lime Street Guide
BEGIN:VTIMEZONE
TZID:Europe/Paris
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20180325T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20181028T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20180118T131500
DTEND;TZID=Europe/Paris:20180118T140000
DTSTAMP:20260624T100850
CREATED:20171204T121429Z
LAST-MODIFIED:20180118T114005Z
UID:37249-1516281300-1516284000@www.limestreetguide.com
SUMMARY:The impact of digitalisation on the Adviser : Client relationship
DESCRIPTION:In this IIL Financial Services lecture Clive Grinyer will share the lessons he has learned when designing and delivering digital product propositions for clients. In terms of today’s landscape\, he will then discuss what clients expect as their ‘digital experience’ for Investment and Pension products. For the future\, Clive will conclude his thoughts on how the digital revolution will impact on the ‘Adviser:Client’ relationship by 2020 (only 3 years away!). \nThe digitalisation of customer engagement is a timely reminder that change is constant! As the Adviser landscape continues to evolve\, conventional face-to-face relations are being challenged by mobile and online communications. This lecture will consider what lessons can be learned\, and what do these lessons tell us about emerging threats and opportunities. \nParticularly for Wealth Managers and Private Bankers\, what advantages exist from digitalisation\, with the aim of gaining the critical ‘competitive edge’? As the pace of digitalisation accelerates\, business plans require shorter time-scales. Therefore\, with 2020 on the horizon\, it is vital to consider how this technology will impact on Adviser : Client relationships. \nBy the end of this lecture members would have gained an insight into: \nLessons learned from delivering digital product propositions to clients\nExpectations of the future digital experience for Investment & Pension clients\nHow these will impact on the Adviser : Client relationship by 2020\nSpeaker Bio:\nClive is Customer Experience Director at Barclays Bank plc. He has designed investment products across the bank. More recently\, he has moved into the design of services to match defined target market segments for Investments & Pensions. \nChair: \nEddie Grant FPFS\, Chartered Financial Planner / Division Director\, Technical Connection. \n		\n\n							\n					Share this event with your colleagues:\n				 \n			\n			\n\n								\n		\n\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Facebook\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Twitter\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																LinkedIn\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Email\n									\n						\n\n											\n					\n									\n			\n					\n		\n			\n		\n		This event requires membership. Please visit the organiser's website for more information.Visit Event Website
URL:https://www.limestreetguide.com/event/the-impact-of-digitalisation/
LOCATION:The Old Library\, Lloyd’s of London\, One Lime Street\, London\, EC3M 7HA\, United Kingdom
CATEGORIES:Education & Training
ATTACH;FMTTYPE=image/png:https://www.limestreetguide.com/wp-content/uploads/2017/09/logo-the-insurance-institute-of-london-e1539464378247.png
GEO:51.512999;-0.082006
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Old Library Lloyd’s of London One Lime Street London EC3M 7HA United Kingdom;X-APPLE-RADIUS=500;X-TITLE=One Lime Street:geo:-0.082006,51.512999
END:VEVENT
END:VCALENDAR