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X-WR-CALDESC:Events for The Lime Street Guide
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DTSTART;TZID=Europe/London:20201110T140000
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DTSTAMP:20260502T025343
CREATED:20201028T144828Z
LAST-MODIFIED:20210215T212655Z
UID:57205-1605016800-1605020400@www.limestreetguide.com
SUMMARY:The Covid-19 claims kick start: Re-inventing the insurance ‘moment of truth’ for a post-pandemic world
DESCRIPTION:There has been a lot of talk about how the March lockdown has acted as a trigger for insurance businesses to review process throughout their organization from the perspective of a ‘new normal’ – where customers and employees alike are living and working remotely\, creating additional friction to the speed and ease of doing business of any form. That is as true of claims as anything. \nWith this in mind Insurance Post in association with Nuxeo would like to invite you to a webinar in which they will discuss how claims departments are – and should be – re-invented to keep in step with their customers’ changing expectations of what good claims service looks like. \nAmong the questions to be addressed on the webinar are: \n\nWhat simple claims could be managed by straight through processing with decisions made in minutes not days? And what controls – such as fraud checks – need to be put in place to make this a reality?\nHow can insurers and brokers better triage and automate the claims process to make best use of the human resource they have to handle and manage more complex claims – or better identify those that need more attention\, such as one involving vulnerable people?\nHow are organisations able to leverage emerging technologies – including Cloud and IA – to improve access\, increase agility\, and eliminate manual tasks to streamline important business processes?\nWhat lessons can be taken aboard and adapted in terms of managing future surges remotely – events that are often stressful and testing for both employees and claimants?\nHow can new processes and technology be tested in advance to make sure they are robust in the fact of these challenges?\nWorking in claims\, insurance employees are privy to sensitive and confidential data; how can employers make sure that their privacy rules and checks are as robust remotely as they are within the four walls of the office?\nWorking remotely\, how can insurance businesses share knowledge and best practice to less senior members of staff?\nWhat skills and attributes do we expect the claims manager of the future to have?\n\nSpeakers: \n\nModerated by Jonathan Swift: Content director\, Insurance\nSean Baird: Director of Product Marketing\, Content Services Platform\, Nuxeo\nAndrew Jones: Head of Express & Retail Claims\, Zurich\nJeremy Trott: Claims Director\, Ecclesiastical\nRobin Challand: Claims Director\, Ageas\nRichard Hiscocks: Director of Motor and Casualty Claims\, Aviva\n\n		\n\n							\n					Share this event with your colleagues:\n				 \n			\n			\n\n								\n		\n\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Facebook\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Twitter\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																LinkedIn\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Email\n									\n						\n\n											\n					\n									\n			\n					\n		\n			\n		\n		Visit Event Website
URL:https://www.limestreetguide.com/event/the-covid-19-claims-kick-start-re-inventing-the-insurance-moment-of-truth-for-a-post-pandemic-world/
LOCATION:Online
CATEGORIES:Online,Education & Training
ATTACH;FMTTYPE=image/jpeg:https://www.limestreetguide.com/wp-content/uploads/2018/01/Insurance-Post-2-e1595445998506.jpg
ORGANIZER;CN="Insurance%20Post":MAILTO:postonline@infopro-digital.com
GEO:51.533166;-0.130418
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