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X-WR-CALNAME:The Lime Street Guide
X-ORIGINAL-URL:https://www.limestreetguide.com
X-WR-CALDESC:Events for The Lime Street Guide
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DTSTART;TZID=America/Los_Angeles:20210526T110000
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DTSTAMP:20260712T032346
CREATED:20210519T221742Z
LAST-MODIFIED:20210519T221935Z
UID:58486-1622026800-1622030400@www.limestreetguide.com
SUMMARY:Webinar: Knowledge-Powered Customer & Agent Experience Transformation at Florida Blue
DESCRIPTION:Description\nLast year\, most\, if not all\, contact center agents were asked to work from home due to Covid restrictions. Agents could not simply go to the next cube for answers in this new situation. \nWe are now inching towards normalcy but many Covid-triggered megatrends\, including work-from-home are here to stay. Here are some stunning stats to consider. \n\n70% of contact center agents want to continue working from home.\n(Source: Gartner\, February 2021)\nBy 2024\, 30% of organizations will have moved their contact centers’ operations off-premises\, with a 60% jump in all agents working from home.\n(Source: Gartner\, April 2021)\n\nHow can agents provide smart\, effective\, and efficient customer service in this new normal? How did Blue Cross and Blue Shield of Florida\, aka Florida Blue\, transform agent and customer experiences with eGain Knowledge\, with most of its agents having to work from home during the outbreak? \nRegister for the upcoming webinar\, featuring Sarah Montez\, CX Product Manager for Florida Blue\, to find out. We look forward to seeing you soon! \n		\n\n							\n					Share this event with your colleagues:\n				 \n			\n			\n\n								\n		\n\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Facebook\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Twitter\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																LinkedIn\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Email\n									\n						\n\n											\n					\n									\n			\n					\n		\n			\n		\n		Visit Event Website
URL:https://www.limestreetguide.com/event/knowledge-powered-customer-experience/
LOCATION:Online
CATEGORIES:Online
ATTACH;FMTTYPE=image/png:https://www.limestreetguide.com/wp-content/uploads/2021/05/May-26-webinar.png
ORGANIZER;CN="eGain%20Corporation":MAILTO:info@egain.com
GEO:51.533166;-0.130418
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