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X-WR-CALDESC:Events for The Lime Street Guide
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DTSTART;TZID=Europe/London:20211116T110000
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UID:59400-1637060400-1637082000@www.limestreetguide.com
SUMMARY:Don’t forget the data – why digital transformation alone won’t help you improve your CX
DESCRIPTION:Description\n“Digital transformation” has certainly been an on-trend phrase for many years now\, with insurers investing fortunes in improving their customer experience across the policy lifecycle from the sale to claim/renewal. \nHowever\, there are concerns that done in isolation\, insurance companies might not get to reap the full benefits of their digital transformation projects without also carrying out a data transformation too. \nSome of the questions we will we seek to explore are:\n\nWhat data do these new digital experiences need to generate in order to delight customers and optimise their experience?\nHow are insurance businesses looking to refine these user journeys based on the new data gathered?\nWhat silos need to be bridged to make sure that data and digital transformations are done hand-in-hand; and what should be prioritised to make sure that any digital investment is not wasted?\nWhat are the benefits of a holistic approach that delivers predictive outcomes?\nWhat does success look like in terms of data transformation and the key drivers behind such projects. I:e Whether it is constructive (adding\, copying\, and replicating data)\, destructive (deleting fields) or aesthetic (standardising fields).\nHow do you qualify/quantify the success of both data and digital transformations?\n\nSpeakers\n\nSteve Dukes – COO\, Confused.com\nBen Fletcher – Chief Customer Officer \, Motor Insurers’ Bureau (MIB)\nVicky Mills – Senior Manager\, Duck Creek Technologies\nKasia Witkowska – Head of Data Value Management\, Allianz Insurance\n\n \n		\n\n							\n					Share this event with your colleagues:\n				 \n			\n			\n\n								\n		\n\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Facebook\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Twitter\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																LinkedIn\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Email\n									\n						\n\n											\n					\n									\n			\n					\n		\n			\n		\n		Visit Event Website
URL:https://www.limestreetguide.com/event/dont-forget-the-data/
LOCATION:Online
CATEGORIES:Online,Education & Training
ATTACH;FMTTYPE=image/jpeg:https://www.limestreetguide.com/wp-content/uploads/2021/11/Dont-forget-the-data-1.jpg
ORGANIZER;CN="Insurance%20Post":MAILTO:postonline@infopro-digital.com
GEO:51.533166;-0.130418
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