BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//The Lime Street Guide - ECPv5.2.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:The Lime Street Guide
X-ORIGINAL-URL:https://www.limestreetguide.com
X-WR-CALDESC:Events for The Lime Street Guide
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20210328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20211031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210225T140000
DTEND;TZID=Europe/London:20210225T150000
DTSTAMP:20260502T023050
CREATED:20210202T215629Z
LAST-MODIFIED:20210202T215823Z
UID:57735-1614261600-1614265200@www.limestreetguide.com
SUMMARY:Webinar: How automation-driven claims could become a greater USP
DESCRIPTION:Building trust and breaking down misconceptions: How automation-driven claims could become a greater USP in the battle for consumer hearts\, minds and wallets. \nDescription\nThere has often been a lot of credence put into the suggestion that a great claims experience will stand an insurer in good stead when it comes to renewal. However\, many policyholders still shop around in the belief they can get a better deal elsewhere\, an issue that has been tackled head on recently by the Financial Conduct Authority in its final report on pricing practices in the home and motor insurance markets. Against this backdrop Insurance Post in association with Blue Prism would like to invite you to a live interactive webinar\, in which we will discuss why it has never been more important to fine tune and promote the claims journey as a USP; how that can be done with intelligent automation; and how it could be a fantastic tool in building trust in an insurance brand. \n \nQuestions to be answered\n\nWhat do customers want from an ‘ideal’ claims journey; and what are the easiest wins an insurer can introduce to meet these expectations?\nWhat’s the connection between automating claims and providing a better customer experience?\nHow do insurers strike the perfect balance of not been seen to be too interventionist/questioning when it comes to claims – and managing fraud?\nWhat role does communication play in the claims journey; and how often and through what channels do claimants expect to be reached?\nWe live in an age where speed of delivery is seen to be a virtue for most services consumers buy; realistically how quickly should policyholders expect a claim to be settled and do insurers need to make compromises to fulfil the desired consumer outcome?\nHow do you make sure your claims eco-system is built with the customer’s interest at the heart of everything you do?\nHow far are we from a situation where a great claims journey is merely a hygiene factor for insurers? And the belief that insurers do not pay claims is consigned to history?\nWhat is intelligent automation’s role in achieving that?\nHow could and should insurers promote their claims expertise when marketing insurance to potential customers?\n\nSpeakers\n \n		\n\n							\n					Share this event with your colleagues:\n				 \n			\n			\n\n								\n		\n\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Facebook\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Twitter\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																LinkedIn\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Email\n									\n						\n\n											\n					\n									\n			\n					\n		\n			\n		\n		Visit Event Website
URL:https://www.limestreetguide.com/event/automation-driven-claims/
LOCATION:Online
CATEGORIES:Online,Education & Training
ATTACH;FMTTYPE=image/png:https://www.limestreetguide.com/wp-content/uploads/2020/11/Insurance-Post-2-e1605651867296.png
ORGANIZER;CN="Insurance%20Post":MAILTO:postonline@infopro-digital.com
GEO:51.533166;-0.130418
END:VEVENT
END:VCALENDAR